acb365 Privacy Policy

1. Introduction and Purpose of This Policy

acb365 ("we", "our") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("policy") explains what personal information is collected when you use the acb365 website and services, how that information is used and stored, and what steps we take to protect your information.

By using this platform, you agree to the terms of this privacy policy. Please read this policy carefully. If you disagree with any part of this policy, please stop using our services.

2. Types of Information We Collect

We collect various types of information to provide acb365 services. Details are described below.

2.1 Registration and Account Information

When you create an account at acb365, we collect the following information:

• Full name (Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may create an account)
• Email address
• Mobile number
• Preferred currency and language

2.2 Identity Verification (KYC) Information

To ensure safe and responsible gaming and to prevent financial fraud, we may in certain cases request the following verification documents:

• Copy of National ID (NID) or passport
• Proof of current address
• Proof of ownership of payment method

2.3 Financial Information

We collect payment method details to process deposits and withdrawals. Transactions at acb365 can be made via bKash, Nagad, Rocket, and Upay. Records of all financial transactions are stored securely.

2.4 Usage and Technical Information

When you use acb365, certain technical information is collected automatically:

• IP address and location information (up to country level)
• Device type, operating system, and browser information
• Time of website visits, page view history, and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming history and preferences

3. How We Use Your Information

Collected information is used only for the following legitimate purposes:

• Service delivery: To manage your account, process transactions, and keep gaming services running.
• Security assurance: To prevent fraudulent activity, money laundering, and other illegal activity.
• Age verification: To ensure only users aged 21 or above use our services.
• Customer support: To resolve your complaints and questions.
• Technical improvement: To further improve the platform experience.
• Legal compliance: To comply with applicable laws and regulations.
• Relevant communications: To inform you about important account updates and promotional offers (if you give your consent).

4. Sharing and Disclosure of Information

acb365 never sells, rents, or provides your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Partners

Only the necessary information is shared with trusted partners such as payment processors (bKash, Nagad, Rocket, Upay), technical infrastructure providers, and game providers. These partners are contractually bound to uphold the same privacy standards.

4.2 Legal Requirements

If disclosure of information is required under a court order, government directive, or applicable law, we will comply. In such cases, we will make every effort to notify you in advance wherever possible.

4.3 Business Transfers

If any part of acb365's business is acquired or merged, user information may be transferred. In such cases, we will provide users with advance notice.

5. Cookie Policy

Cookies and similar technologies are used on the acb365 website. Cookies are small text files stored on your device that help improve website functionality.

5.1 Types of Cookies

• Essential cookies: Essential for login sessions and security — the site does not function properly without them.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Collect anonymous statistics to understand how the platform is used.

You can control or disable cookies from your browser settings. However, disabling certain cookies may limit some features of the site.

6. Data Retention and Security

6.1 Retention Period

Information is retained while your account is active and, after account closure, for a set period to meet legal and regulatory requirements. Records of financial transactions are generally kept for an extended period.

6.2 Technical Security Measures

acb365 applies industry-standard technical measures to protect your information:

• SSL/TLS encryption — the highest level of security for data transmission
• Regular security audits and vulnerability monitoring
• Strict access controls — only authorized staff can access information
• Secure server infrastructure and firewall protection
• Data backup and disaster recovery planning

7. Your Rights

As an acb365 user, you have the following rights over your own information:

• Right to access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of incomplete or inaccurate information.
• Right to erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to object: The right to object to the processing of your information for specific purposes.
• Right to withdraw consent: The right to withdraw consent given for marketing communications at any time.
• Right to data portability: The right to receive your information in a common and machine-readable format.

To exercise these rights, please contact us via live chat or email.

8. Protection of Minors

acb365 is for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a minor has used our platform, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has used our platform, please contact our customer support immediately.

9. International Data Transfers

acb365 operates primarily for the Bangladesh market. In some cases, information may be stored or processed on servers located in other countries for technical service purposes. For such transfers, we ensure that recipients follow adequate data protection measures.

10. Third-Party Links

Our platform contains connections to third-party services (such as payment gateways). These third parties have their own privacy policies and manage information according to their own policies. We are not responsible for the data practices of third parties.

11. Changes to This Policy

acb365 reserves the right to update this privacy policy at any time. For significant changes, we will post a notice on the website or notify you by registered email. Continued use of the platform after a new policy is published will be considered acceptance of the updated policy.

12. Contact Us

If you have any questions or requests about this privacy policy, please contact us: